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FREQUENTLY ASKED QUESTIONS
GENERAL
There is a daily amenity fee of $33 plus tax per room for usage of hotel services and amenities.
Check-in time is 3:00 pm and check-out time is 12:00 pm. Early check-in and late check-out are based on availability and may cost additional fees. Please check with the Front Desk at check-in for availability.
Valet parking is available $45 per night with in and out privileges.
We do not have an airport shuttle. Please contact the Front Desk for our preferred airport shuttle service options.
Yes, luggage storage is available.
Yes, we have cribs, and they available for an additional $30 per night.
Yes, we have rollaway beds, and they are available for an additional $30 per night.
We can host group and weddings looking for room blocks, but do not host events. Please visit our Groups page for more inforamation.
The Honolulu Daniel K. Inouye International Airport (HNL) is the closest airport to our hotel, located 9 miles away.
Yes there are elevators in both of our towers
Yes, there are public areas ADA-accessible for individuals with disabilities and we have ADA-Accessible rooms available. Please visit our Accessiblity page for more information.
POLICIES
Yes. There is a daily $40 fee per day, per pet and a $100 pet deposit per stay. Max two pets per room.
Yes, we require a deposit, which is a one-night room and tax, and a major credit card is required to guarantee all reservations at the time of booking.
Changes or cancellations must be received 72 hours in advance of arrival to avoid penalty of one night room plus tax. Cancellation policy varies by the offer booked.
All rooms in our hotel are designated non-smoking. There is a $500 smoking penalty for each occurrence and $450 if damaged is accessed. Smoking is only allowed in designated smoking areas.
Rates are based on 1-5 people per room. Children under 17 are free when sharing room with the parent utilizing existing beds.
AMENITIES
The swimming pool is open daily from 10:00 am to 7:00 pm.
All rooms have mini-refrigerators to use during your stay.
Yes we offer daily housekeeping service.
Yes, we have a coin-operated laundry onsite.
Please visit our Local Area page for a list of our favorite activities and attractions for visitors.
Daily continental breakfast is served from 7:00 am to 9:00 am.
